PRIVACY POLICY
Last Updated: January 24
This Privacy Policy describes how Maryoley Muscle ("we," "us," or "our") processes and protects personal information collected through our website, mmuscke.shop (the "Site"). By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information:
We collect personal information, including names, email addresses, and postal addresses, during the purchase process, account creation, or newsletter subscription. This data is necessary for the performance of a contract and based on your consent.
1.2 Payment Information:
For online purchases, we use third parties’ services (Stripe, Klarna), which collect payment information, such as credit card details and billing addresses. This information is securely processed through a third-party payment processor, and we do not store it on our servers.
2. How We Use Your Information
2.1 Order Processing:
We use collected information to process and fulfill orders, communicate order status, and provide customer support.
2.2 Marketing Communications:
With your explicit consent, we may send promotional emails about new products, special offers, or other information we believe you may find interesting. You can withdraw your consent at any time.
2.3 Legal Compliance:
We process personal information to comply with legal obligations, including tax and accounting requirements.
2.4 Improving Services:
We analyze user data to enhance our products, services, and website functionality.
3. Legal Basis for Processing
We process personal data based on the legal bases outlined in the GDPR, including the necessity for the performance of a contract, compliance with legal obligations, and consent.
4. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing communications.
- Object to the processing of your data for legitimate interests.
- Lodge a complaint with the relevant data protection authority.
To exercise your rights, please contact us at info(at)mmuscle.shop.
5. Security Measures
We implement technical and organizational measures to protect your personal information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.
6. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure adequate protection through appropriate safeguards.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
8. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any modifications will be effective upon posting to the Site.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at info(at)mmuscle.shop.
DELIVERY POLICY
We try to ship orders placed by 2:00 p.m. (Helsinki UTC+3) on the same day. Please note that public holidays may delay the delivery.
Please notice, that it is not possible to add or remove products to the order or change the delivery method after payment. Please check that all your information is correct before completing the order.
We deliver orders within Europe, the delivery fee varies by country of delivery.
Product prices include national (FIN) VAT 14%
DELIVERY METHODS
INSTABEE
BUDBEE / INSTABOX
Your parcel will be deliveried to one of smart boxes. You will get a text with a tracking link and a delivery code. You use the code when you pick up your parcel without having to waste a second standing in line at the post office.
LOCAL PICKUP
You can pick up your order for free from Itäkeskus, Helsinki. Please wait for the pickup itstructions first. We will contact you by phone after processing your order.
RETURN POLICY
Products in original condition have a 14-day return policy according to the Consumer Protection Act.
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To return a product you have ordered, fill out our contact form.
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Return policy applies to the unused products with the original tags and seals attached only.
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Please note that the customer pays for the shipping costs of the returned products. Once we have approved the return, we will send the customer an email with an address card for the return, which should be put on top of the package. Once we have received the return to the warehouse, we will make a refund of the product to the original payment method. Returns take an average of 3-5 business days. The original postage of the order will not be returned.
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If the product is defective or wrong, we will pay the costs of the return and send the correct product or refund the best way we can. If the wrong product has been delivered to the customer or the product is defective, the customer must notify the customer without delay by email at info(at)mmuscle.shop.
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Once we have received the return, we will refund the product to the original payment method. Returns take an average of 3-5 business days.
If the package will not bepicked up, we will charge a separate return fee for the uncollected package.
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Please note that the original postage of the order will be charged from the refund amount for the uncollected shipment, as well as the return cost.